Live 22 Privacy Policy – Personal Data Protection for Malaysian Users

1Introduction & Scope of This Privacy Policy

This Privacy Policy is published by Live 22 ("we", "platform", or "Live 22") and applies to all users who access or use our services via https://live22-bangla.net, including all pages, subdomains, and related services.

As a platform operating in Malaysia and serving local users, Live 22 operates in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We recognise that your trust is our most valuable asset, and we take the responsibilities that come with it seriously.

This policy covers all data processing activities related to account registration, use of betting and casino gaming services, payment processing, customer support communications, and any other interactions you have with Live 22.

2Types of Personal Data We Collect

Live 22 only collects information that is strictly necessary to provide you with a safe, fair, and quality service. We do not collect excessive data that is unrelated to the platform's operational purposes.

a) Information you provide directly:

• Full name as stated on your Malaysian Identity Card or passport.
• National Identity Card number or passport (for identity verification).
• Active email address and Malaysian mobile number.
• Date of birth (for age verification — only users aged 18 and above are permitted).
• Residential address in Malaysia.
• Payment method details such as your Touch 'n Go eWallet account number, GrabPay, Boost, ShopeePay, DuitNow, or FPX bank account (Maybank2u, CIMB Clicks, and others).

b) Information collected automatically:

• IP address and network information.
• Device type, operating system, and web browser used.
• Navigation history and pages visited within the platform.
• The time and duration of each gaming session.
• General geolocation data (state or city within Malaysia only).
• Cookie data and similar tracking technologies as described in Section 8.

3Purpose of Data Collection & Processing

Live 22 uses your personal data for the following purposes, and nothing beyond that:

• Account management: Creating, verifying, and maintaining your user account.
• Identity verification (KYC): Fulfil legal obligations to verify user identity and ensure that only users aged 18 and above may access the platform.
• Transaction processing: Processing deposits and withdrawals in MYR via your chosen local payment methods.
• Service provision: Providing access to all games and betting services offered by Live 22.
• Fraud prevention and anti-money laundering: Monitoring suspicious activity and fulfilling anti-money laundering (AML) obligations.
• Customer support: Responding to enquiries, resolving complaints, and providing technical assistance.
• Important communications: Sending transaction notifications, policy updates, and account security information.
• Marketing (with your consent): Sending relevant promotional offers, bonuses, and new product information — only where you have given your consent.
• Platform improvements: Analysing usage patterns to improve the overall user experience.

4Legal Basis for Data Processing

Under Malaysia's PDPA 2010, Live 22 carries out data processing on the following lawful bases:

• Consent: For marketing communications and user preference profiling — we require your explicit consent.
• Contract fulfilment: Processing necessary to deliver the services you agreed to upon registration.
• Legal obligation: Processing required to comply with Malaysian law, including AML and KYC requirements.
• Legitimate interests: Processing for platform security, fraud prevention, and service improvements that do not adversely affect users' fundamental interests.

5Sharing Data with Third Parties

Live 22 does not sell, rent, or trade your personal information to third parties. However, to operate effectively, we may share necessary data with the following parties under limited circumstances:

• Payment providers: Payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and Malaysian banks supporting DuitNow/FPX — limited to information required to process your MYR transactions.
• Game software providers: Game developers who provide slots, live casino, and other games on our platform. They receive only the technical game data necessary to operate, and not your financial details or full identity information.
• Malaysian authorities: Where required by law, court order, or a lawful request from a Malaysian law enforcement agency.
• Technical infrastructure providers: Cloud computing and cybersecurity companies that support the technical operations of our platform, subject to strict confidentiality agreements.

6Data Security Measures

Live 22 continuously invests in security infrastructure to protect user data against unauthorised access, disclosure, alteration, or destruction. The technical and organisational measures we employ include:

• 256-bit SSL/TLS encryption for all data communications in transit.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) is available for all user accounts.
• Round-the-clock monitoring to detect suspicious activity in real time.
• Role-based access control — staff can only access the data they need to perform their specific duties.
• Regular internal and external security audits conducted by accredited independent parties.
• Redundant data centres with a comprehensive business continuity plan.

7Data Retention Period

Live 22 only retains your personal data for as long as necessary for the stated purposes, or as required under Malaysian law. The data retention guidelines are as follows:

• Active account data: Retained for the duration of account activity and up to 7 years after account closure (Malaysia LHDN financial record-keeping requirements).
• Financial transaction records (MYR): Minimum 7 years, as required under AML regulations and Malaysian tax law.
• Customer support communication logs: 3 years from the date of interaction.
• Technical and security log data: 90 days for standard logs, up to 12 months for security incidents under investigation.
• Marketing data (with consent): Until you withdraw your consent or close your account.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

8Cookies Policy

Live 22 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below are the types of cookies we use:

You can manage or decline non-essential cookies through your web browser settings or the cookie banner displayed on your first visit. Please note that declining essential cookies may affect platform functionality. Live 22.

9Cross-Border Data Transfers

In certain circumstances, user data Live 22 may be processed or stored on servers located outside Malaysia — primarily for cloud computing services and international game providers we partner with.

In all such cases, Live 22 ensure that:

• Recipients of data outside Malaysia are subject to data transfer agreements that uphold protection standards equivalent to Malaysia's PDPA.
• We only transfer the minimum data necessary for specific technical purposes.
• Data transfers are conducted in accordance with the Data Protection Principles of PDPA 2010 and do not compromise your fundamental right to privacy.

10Children's Privacy

Live 22 strictly prohibits registration or use of the platform by individuals under the age of 18. We do not knowingly collect or process personal data from children.

Should we discover that we have inadvertently collected data from a user under the age of 18, we will promptly delete that data and close the account in question. If you are a parent or guardian who believes your child has registered on our platform, please contact us immediately at support@live22-bangla.net.

11Amendments to This Privacy Policy

Live 22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technological developments. Whenever material changes are made, we will:

• Updating the "Effective Date" at the top of this document.
• Displaying a notice in the user account upon the next login.
• Sending email notifications to all registered users for material changes.

Continued use of the platform Live 22 after the amendment's effective date will be considered acceptance of the updated policy. We encourage you to review this page periodically.

12Contact Our Data Protection Officer

For any enquiries, rights requests, or complaints regarding this Privacy Policy and the protection of your personal data, please contact:

• Email: privacy@live22-bangla.net
• General Support Email: support@live22-bangla.net
• Live Chat: Available 24/7 on the platform Live 22
• FAQ: Visit our FAQ page for immediate assistance

We are committed to responding to all privacy-related enquiries within 14 working days from the date of receipt.